Defcon Kaklkaklkekl (Wiki)

====== Differences ====== This shows you the differences between two versions of the page.

--- guides:rt3.8 [2009/03/05 01:34]
fishy
+++ guides:rt3.8 [2009/03/16 16:02] (current)
fishy
@@ Line 1: / Line 1: @@
-http://wiki.bestpractical.com/view/DebianLennyInstallGuide
+====== How I installed Request Tracker 3.8.2 on Debian Lenny ======
+My first hints and pointers were from the poorly formatted guide at:
+  * http://wiki.bestpractical.com/view/DebianLennyInstallGuide
+===== Basic prerequisites =====
 Install "providing" software. By this, I mean software that is needed to compile software, serve data to the web, test the data served, and communicate with the world.
 <code>
 apt-get install build-essential bzip2 \
@@ Line 24: / Line 31: @@
 sudo apt-get install postfix
 </code>
+===== Perl prerequisites... =====
 Next up is a shockingly long list of development- and perl-dependencies. The commands below are split into chunks that the BASH shell will accept, but the order, and eventual dependency satification is not taken into consideration. I.e. the list is for completeness.
 Your mileage may vary on what you actually need to install.
+==== OS packaged perl-dependencies ====
 <code>
@@ Line 59: / Line 72: @@
                 libxml-namespacesupport-perl
 </code>
+==== CPAN setup ====
 Now, prepare your Perl CPAN setup, as Request Tracker installation __will__ use CPAN to pull in even more dependencies!
 Here follows a somewhat complete(ish) summary of my interaction with CPAN:
-<code>
+[[guides:rt3.8:CPAN]]
-sudo perl -MCPAN -e shell
-Would you like me to configure as much as possible automatically? [yes] no
-CPAN build and cache directory? [/home/username/.cpan]
-Download target directory? [/home/fishy/.cpan/sources]
-Directory where the build process takes place? [/home/fishy/.cpan/build]
-CPAN.pm sessions? [yes]
-building modules that need some customization? [/home/fishy/.cpan/prefs]
-Always commit changes to config variables to disk? [no]
-Cache size for build directory (in MB)? [100]
-Let the index expire after how many days? [1]
-Perform cache scanning (atstart or never)? [atstart]
-Cache metadata (yes/no)? [yes]
-Use CPAN::SQLite if available? (yes/no)? [no] yes
-Policy on building prerequisites (follow, ask or ignore)? [ask] follow
-Policy on installing 'build_requires' modules (yes, no, ask/yes,
-ask/no)? [ask/yes] yes
-Always try to check and verify signatures if a SIGNATURE file is in
-the package and Module::Signature is installed (yes/no)? [no]
-Email test reports if CPAN::Reporter is installed (yes/no)? [no]
-Do you want to enable code deserialisation (yes/no)? [no] yes
-Where is your bzip2 program? [/bin/bzip2]
-Where is your gzip program? [/bin/gzip]
-Where is your tar program? [/bin/tar]
-Where is your unzip program? [/usr/bin/unzip]
-Where is your make program? [/usr/bin/make]
-Where is your curl program? [/usr/bin/curl]
-Where is your lynx program? [/usr/bin/lynx]
-Where is your ncftpget program? []
-Where is your ncftp program? []
-Where is your ftp program? [/usr/bin/ftp]
-Where is your gpg program? [/usr/bin/gpg]
-Where is your patch program? [/usr/bin/patch]
-Where is your applypatch program? [/usr/bin/applypatch]
-What is your favorite pager program? [/usr/bin/less]
-What is your favorite shell? [/bin/bash]
-Tar command verbosity level (none or v or vv)? [v]
-Verbosity level for loading modules (none or v)? [v]
-Do you want to turn this message off? [no]
-In case you can choose between running a Makefile.PL or a Build.PL,
-which installer would you prefer (EUMM or MB or RAND)? [MB]
-Parameters for the 'perl Makefile.PL' command? [INSTALLDIRS=site]
-Parameters for the 'make' command? Typical frequently used setting:
-    -j3              # dual processor system (on GNU make)
- <make_arg>
-Your choice: []
-Do you want to use a different make command for 'make install'?
-Cautious people will probably prefer:
-    su root -c make
- or
-    sudo make
- or
-    /path1/to/sudo -u admin_account /path2/to/make
- <make_install_make_command>
-or some such. Your choice: [/usr/bin/make]
-^[[5~
-Parameters for the 'make install' command?
-Typical frequently used setting:
-    UNINST=1         # to always uninstall potentially conflicting files
- <make_install_arg>
-Your choice: [] UNINST=1
-A Build.PL is run by perl in a separate process. Likewise we run
-'./Build' and './Build install' in separate processes. If you have any
-parameters you want to pass to the calls, please specify them here.
-Typical frequently used settings:
-    --install_base /home/xxx             # different installation directory
- <mbuildpl_arg>
-Parameters for the 'perl Build.PL' command? []
-Parameters for the './Build' command? Setting might be:
-    --extra_linker_flags -L/usr/foo/lib  # non-standard library location
- <mbuild_arg>
-Your choice: []
-Do you want to use a different command for './Build install'? Sudo
-users will probably prefer:
-    su root -c ./Build
- or
-    sudo ./Build
- or
-    /path1/to/sudo -u admin_account ./Build
- <mbuild_install_build_command>
-or some such. Your choice: [./Build]
-Parameters for the './Build install' command? Typical frequently used
-setting:
-    --uninst 1                           # uninstall conflicting files
- &lt;mbuild_install_arg>
+===== Download &amp; unpack Request Tracker =====
-Your choice: [] --uninst 1
-Timeout for inactivity during {Makefile,Build}.PL? [0]
-Your ftp_proxy? []
-Your http_proxy? []
-Your no_proxy? []
-Shall we always set the FTP_PASSIVE environment variable when dealing
-with ftp download (yes/no)? [yes]
-Preferred method for determining the current working directory? [cwd]
-Do you want the command number in the prompt (yes/no)? [yes]
-Do you want to turn ornaments on? [yes]
-Do you want to turn on colored output? [no]
-Your terminal expects ISO-8859-1 (yes/no)? [yes]
-File to save your history? [/home/fishy/.cpan/histfile]
-Number of lines to save? [100]
-Always try to show upload date with 'd' and 'm' command (yes/no)? [no]
-Show all individual modules that have no $VERSION? [no]
-Show all individual modules that have a $VERSION of zero? [no]
-Is it OK to try to connect to the Internet? [yes]
-Select your continent (or several nearby continents) [] 4
-Select your country (or several nearby countries) [] 19
- e.g. '1 4 5' or '7 1-4 8' [] 2
-Enter another URL or RETURN to quit: []
-cpan[2]> install Bundle::CPAN
-cpan[2]> install CPAN::SQLite
-</code>
 Now, download and unpack Request Tracker, the latest release:
@@ Line 203: / Line 89: @@
 cd rt-3.*
 </code>
+===== Setting up the source tree =====
+The following code sets up my RT install to dump the instance files into the dir /opt/rt/defcon, and
+use MySQL for storage
 <code>
@@ Line 246: / Line 137: @@
 All dependencies have been found.
 </code>
+===== Installation =====
 Time to do the actual installation:
@@ Line 252: / Line 145: @@
 ...
+</code>
-You must now configure RT by editing /opt/rt/defcon/etc/RT_SiteConfig.pm.
+===== Configuration of RT =====
+You must now configure RT by editing /opt/rt/defcon/etc/RT_SiteConfig.pm.
+WARNING: Never, EVER, change RT_Config.pm. All your changes need to be put in
+RT_SiteConfig.pm.
 (You will definitely need to set RT's database password in
@@ Line 260: / Line 159: @@
 database user or set up a database for RT.  These actions will be
 taken care of in the next step.)
-After that, you need to initialize RT's database by running
- 'make initialize-database'
-</code>
 So, the natural next step is to open $PREFIX/etc/RT_SiteConfig.pm in your favourite text-editor, and decide on the basic setting of this instance...
@@ Line 270: / Line 165: @@
 # What RT instance?
-Set( $rtname, 'rt.example.com');
+Set($rtname, 'Ticket');
-Set($Organization , "example.com");
+Set($Organization , "defcon.no");
+# Default email adresses
+Set($CorrespondAddress , 'rt@defcon.no');
+Set($CommentAddress , 'rt-comment@defcon.no');
 # How to handle time (timezone setting)
@@ Line 286: / Line 185: @@
 # Who is owner/admin of this instance?
-Set($OwnerEmail , 'rtowner@example.com');
+Set($OwnerEmail , 'rtowner@defcon.no');
 Set($LoopsToRTOwner , 1);
-# Max allowed attachments, up from 10MB ti 20MB
+# Max allowed attachments, up from 10MB to 20MB
 Set($MaxAttachmentSize , 20000000);
@@ Line 299: / Line 198: @@
 </code>
+===== Initialize the RT database =====
 <code>
 sudo make initialize-database
 </code>
+===== Configure HTTPd =====
+I am using Apache2, and running RT through mod_perl. Note the PerlRequire, SetHandler and PerlResponseHandler. Without these, your RT will __not__ work.
 <code>
@@ Line 322: / Line 227: @@
 </code>
+As this is a Debian Lenny system, I used the Debian helper tools to enable all needed apache2 related configurations:
 <code>
@@ Line 329: / Line 236: @@
 sudo /etc/init.d/apache2 reload
 </code>
+===== First look at the installed RT =====
 Go to the address you have configured in Apache, DNS and RT_SiteConfig.pm, and you should be greeted with the login-box of RT3.8!
@@ Line 338: / Line 247: @@
       * New passord
       * Retype passord
+===== Post install setup =====
 That's not all, but it is all for now...
+==== Overriding the footer ====
+<code>
+web:/opt/rt/defcon# mkdir local/html/Elements
+web:/opt/rt/defcon# cp share/html/Elements/Footer local/html/Elements/
+web:/opt/rt/defcon# vim local/html/Elements/Footer
+</code>
+==== Setting up default permissions ====
+==== Adding a few queues ====

Defcon Kaklkaklkekl (Wiki)

Page Actions

Wiki Actions

User Actions